Politique d’expédition

Last updated: March 2, 2026

Order processing

  • Orders are processed within 1–3 business days (excluding weekends and holidays).
  • Orders placed on weekends or holidays will begin processing the next business day.

Shipping Availability

Esla Travels currently ships only to the United States and Singapore.

Shipping options & delivery times (estimates after processing)

  • Standard (domestic): 3–7 business days
  • Expedited (domestic): 1–3 business days
  • International: 7–21 business days (varies by destination and customs)

Singapore: Orders are shipped via local couriers. Delivery typically takes 2–4 business days.

United States: Orders are shipped via USPS. Delivery typically takes 7–14 business days.

Exact carrier options and delivery windows will be provided at checkout.

Shipping costs

Shipping charges are calculated at checkout based on weight, carrier, service level, and destination.

United States: Shipping rates are calculated at checkout using USPS rates.

Singapore (flat rates):

  • 1 book: 4.50 SGD
  • 2–4 books: 6 SGD
  • 5–10 books: 9 SGD

Free standard shipping promotions (if offered) apply only to qualifying orders and shipping addresses within the promotion’s scope. Promotional terms will be shown at checkout.

Tracking

  • A tracking number will be emailed once the order ships. Use the tracking link to monitor delivery.
  • If tracking is not available for an international or economy shipment, we will provide the best available status updates.

Delivery & address accuracy

  • Please ensure shipping address and contact details are correct at checkout. We are not responsible for delays or non-delivery due to incorrect addresses.
  • If you need to change an address, contact us immediately. Changes may not be possible once an order has shipped.
  • We are not responsible for packages marked delivered by the carrier but missing from your premises; contact the carrier first, then us if unresolved.

PO boxes & APO/FPO

PO boxes and APO/FPO addresses are accepted for select shipping methods. If a carrier cannot deliver to your address, we will contact you for an alternate address or refund shipping if the order is returned.

Customs, duties & taxes (international)

  • International orders may be subject to import duties, taxes, or customs fees assessed by the destination country. These charges are the buyer’s responsibility unless otherwise stated.
  • Delivery may be delayed by customs inspections; we are not responsible for customs processing times.

Lost, damaged, or incorrect shipments

  • Inspect your shipment upon delivery. For damaged, defective, or incorrect items, contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or refund and cover approved return shipping.
  • If a package is lost in transit, we will work with the carrier to locate it and, if appropriate, issue a replacement or refund once the carrier’s investigation is complete.

International restrictions

Some titles or materials may be restricted in certain countries. If an order cannot be shipped due to legal or carrier restrictions, we will notify you and issue a refund.

Returns & exchanges

Returns and exchanges follow our Return & Refund Policy. See [Returns & Refunds Policy page] for details.

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