Politique de confidentialité

Last updated: March 30, 2026

Esla Travels Collection operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Esla Travels Collection is operated on the Shopify platform, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, protect, and disclose your personal information when you visit, use, or make a purchase or other transaction such as communicating with us. We respect your privacy and are committed to protecting personal information collected through our website. By using the Site, you agree to the terms of this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, including inferences drawn from it, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details: name, address, billing/shipping address, phone number, email.
  • Financial information: credit/debit card numbers, payment account information, transaction details, payment confirmation.
  • Account information: username, password, security questions, preferences, settings.
  • Transaction information: items you view, add to cart/wishlist, purchase, return, exchange, or cancel, and past transactions.
  • Communications with us: information you include in customer support inquiries.
  • Device information: device, browser, network connection, IP address, and other unique identifiers.
  • Usage information: interaction with the Services, including navigation and activity.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: when you create an account, visit/use the Services, communicate with us, or provide information voluntarily.
  • Automatically through the Services: from your device or via cookies and similar technologies.
  • From our service providers: when they enable certain technologies or process information on our behalf.
  • From partners or other third parties.

Cookies and Similar Technologies

We and our partners use cookies and similar technologies to operate the Site, remember your preferences, analyze Site usage, and support advertising. You can manage cookie preferences through your browser settings or the cookie settings available on our Site. Disabling certain cookies may affect Site functionality.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: fulfill orders, process payments, remember preferences, manage accounts, arrange shipping, facilitate returns/exchanges, enable reviews, and create a customized shopping experience.
  • Marketing and Advertising: send marketing, advertising, and promotional communications via email, text, postal mail, and online ads based on your activity and preferences.
  • Security and Fraud Prevention: authenticate accounts, provide secure shopping, detect and prevent fraud, and protect public safety.
  • Communicating with You: provide customer support and maintain business relationships.
  • Legal Reasons: comply with applicable laws, respond to legal processes, participate in litigation, and enforce terms or policies.

Communications and Marketing

We may send promotional emails and newsletters subject to your consent and preferences. You may unsubscribe at any time via the unsubscribe link in our emails or by contacting us. Transactional emails related to orders and account activity are necessary for our service and cannot be unsubscribed from while an order is active.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

  • Service providers: Shopify, IT management, payment processors, analytics, customer support, cloud storage, fulfillment, and shipping.
  • Business and marketing partners: to provide marketing services and personalized advertising.
  • Third parties you authorize: for shipping, social media integrations, or other consented activities.
  • Affiliates or corporate group members.
  • Business transactions: mergers, bankruptcy, legal obligations, or enforcement of rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit may be transmitted to Shopify or third parties outside your country. Shopify is responsible for processing personal information in these cases. For more details and rights related to Shopify, visit the Shopify Privacy Policy.

Third Party Websites and Links

The Services may include links to third-party sites. We are not responsible for their privacy or security practices. Information you provide on public or semi-public platforms may be visible to others and is subject to the third-party platform’s policies.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent/guardian and believe we have collected information about a child, contact us to request deletion.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee absolute security. Retention depends on factors like maintaining accounts, providing Services, legal compliance, dispute resolution, or enforcing contracts/policies.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access / Know: request access to personal information we hold.
  • Delete: request deletion of personal information.
  • Correct: request correction of inaccurate information.
  • Portability: receive or transfer personal information to a third party under certain circumstances.
  • Manage Communication Preferences: opt out of promotional communications anytime; transactional emails cannot be unsubscribed from during active orders.

Requests may require identity verification or authorization through an agent. We will respond in a timely manner as required by law.

Complaints

If you have complaints about how we process personal information, contact us using the details below. You may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside your country. Transfers from the EEA or UK rely on recognized mechanisms such as Standard Contractual Clauses, unless the destination provides an adequate level of protection.

Legal Disclaimer

This Privacy Policy is provided for informational purposes only and does not constitute legal advice. Consider consulting a qualified attorney to ensure compliance with applicable laws, including COPPA, GDPR, and state privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. Updates will be posted on this website with an updated “Last updated” date.

Contact

For questions about this Privacy Policy or to exercise your rights, please contact us through our Contact page.